Shipping & Return Policy

• Orders are processed within 3–5 business days after confirmation.
• During peak seasons, sales, festive periods, or periods of high order volumes, processing and delivery times may be longer than usual.
• Business days exclude Saturdays, Sundays, and Regional/National holidays.

• Standard delivery: 3–7 business days across most locations in India.
• Delivery timelines may vary depending on your location and courier partner.

• Free Shipping: Available on all prepaid orders of ₹1,299.
• Standard Shipping: A flat shipping and handling fee of ₹50 applies to prepaid orders below ₹1,299.
• Cash on Delivery (COD): Available on orders above ₹499, with an additional charge of ₹100.
• Express Shipping: Available on prepaid orders for an additional charge of ₹150, subject to service availability in your location.

Once your order has been shipped, you will receive a tracking link via email, SMS, or WhatsApp to monitor your delivery in real time.

While we work with trusted courier partners, unforeseen circumstances such as adverse weather conditions, festivals, strikes, natural disasters, or remote delivery locations may occasionally cause delays. We appreciate your patience and understanding.

Please ensure that your shipping address and contact details are accurate before placing your order. Kicks & Crawl cannot be held responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

If your package appears damaged upon delivery, please take clear photographs before opening it and contact us within 24 hours of receiving your order. Our team will be happy to assist you.

• If the issue is due to a damaged, defective, or incorrect product, Kicks & Crawl will bear the return shipping cost.
• Returns that do not meet the above eligibility criteria may not be accepted.

Orders can only be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and will fall under the above return policy.